Privacy Policy

1. Introduction

ga99 ('we', 'us', or 'our') operates the online casino and sports-betting platform accessible at ga99.one. We are committed to protecting the personal information of every user who registers, plays, or browses our platform. This Privacy Policy sets out in clear terms how we collect, use, store and safeguard your data in accordance with responsible data-handling practices.

By accessing or using ga99, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. This policy applies to all users of ga99, including visitors, registered account holders, and players. This platform is intended exclusively for adults aged 21 and above.

2. Information We Collect

When you create an account or interact with ga99, we may collect the following categories of personal data:

• Identity information: full name, date of birth, nationality and government-issued identification documents required for account verification (KYC).
• Contact information: email address, phone number and residential address in Bangladesh or elsewhere.
• Financial information: payment method details such as your bKash, Nagad or Rocket mobile wallet number, or bank card details, as needed to process deposits and withdrawals.
• Technical data: IP address, browser type, device identifiers, operating system, session timestamps and clickstream data automatically gathered when you use the platform.
• Gameplay and transaction data: betting history, game results, bonus usage, deposit and withdrawal records associated with your account.
• Communications data: records of messages, emails, live-chat transcripts or support tickets you send to our team.

3. How We Use Your Information

ga99 uses the personal data we collect strictly for the purposes listed below. We do not use your information in any manner not described in this Privacy Policy.

• Account creation, identity verification and ongoing account management.
• Processing deposits and withdrawals through your chosen payment method, including bKash, Nagad, Rocket and Upay.
• Delivering personalised promotions, cricket betting tips, slot game recommendations and bonus notifications relevant to your activity.

4. Legal Basis for Processing

ga99 processes your personal data on the following legal bases: (a) contractual necessity — processing is required to provide you with account services, facilitate gameplay and complete financial transactions; (b) legitimate interests — we process certain technical and analytics data to maintain platform security, prevent fraud and improve the user experience; (c) legal obligation — we may be required to retain or disclose data to comply with applicable laws or requests from authorised authorities; and (d) consent — where we rely on your consent (for example, for optional marketing communications), you may withdraw that consent at any time.

We do not engage in automated decision-making or profiling that produces significant legal or similarly consequential effects on you without human oversight.

5. Sharing Your Information

ga99 does not sell, rent or trade your personal data to any third party for their own marketing purposes. We may, however, share data with carefully selected partners and service providers in the following limited circumstances:

• Payment processors such as bKash, Nagad, Rocket, Upay, Visa and Mastercard — only the transaction data strictly necessary to complete your deposit or withdrawal request.
• Identity verification (KYC) service providers engaged to confirm account holder identity and age eligibility (21+).
• Platform infrastructure and cloud service providers who host the ga99 platform under strict data-processing agreements and are bound by confidentiality obligations.
• Law enforcement agencies or regulatory bodies where disclosure is required by law, court order or to protect the safety of our users and the integrity of the platform.

6. Cookies and Tracking Technologies

ga99 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files placed on your device when you visit our site. We use the following types of cookies: (a) strictly necessary cookies — essential for core site functionality such as keeping your session active and remembering your login state; (b) analytics cookies — used to understand how visitors interact with the platform so we can improve performance and content; and (c) preference cookies — used to remember your settings and personalise your experience, such as remembering your preferred game category or deposit method.

You may adjust your browser settings to refuse or delete cookies at any time. Please note that disabling certain cookies may affect the functionality of the platform. By continuing to use ga99 with cookies enabled, you consent to our use of cookies as described in this policy.

7. Data Retention

ga99 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. In general, account data is retained for the duration of your active account relationship with ga99 and for a reasonable period thereafter to comply with any legal or regulatory obligations, resolve disputes and enforce our agreements.

Financial transaction records may be retained for longer periods where required under applicable tax, anti-money-laundering or financial regulation rules. When your data is no longer required, we take reasonable steps to delete or anonymise it securely.

8. Your Data Rights

As a user of ga99, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]:

• Right of access — you may request a copy of the personal data we hold about you.
• Right of rectification — you may request correction of any inaccurate or incomplete personal data we hold.
• Right of erasure — in certain circumstances you may request deletion of your personal data where we no longer have a lawful basis to retain it.
• Right to object — you may object to certain types of processing, including direct marketing. Where your objection is valid, we will cease that processing.

9. Children and Age Restriction

ga99 is strictly an 18+ platform in legal terms, but in line with responsible gaming guidelines applicable to the Bangladesh market, we enforce a minimum age requirement of 21 years. We do not knowingly collect, process or retain personal data from any individual under the age of 21. If we become aware that a minor has provided personal data or has accessed the platform, we will promptly suspend the account, delete all associated data and decline any pending transactions.

If you are a parent or guardian and believe your child has created a ga99 account or submitted personal data through our platform, please contact us immediately at [email protected] so we can take appropriate action.

10. Security Measures

ga99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure or destruction. These measures include SSL/TLS encryption for all data in transit, secure data storage with restricted access controls, regular security audits and vulnerability assessments, and staff training on data protection and privacy obligations.

While we take every reasonable precaution, no method of electronic storage or internet transmission is 100% secure. We cannot guarantee absolute security but we commit to notifying you promptly if a data breach is identified that may affect your personal information.

11. Changes to This Privacy Policy

ga99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users by email or through an in-platform notification. Your continued use of ga99 following any update constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how ga99 protects your data. If you have any questions about a specific change, contact us at [email protected].

12. Contact and Complaints

If you have any questions, concerns or complaints about this Privacy Policy or about the way ga99 handles your personal data, please contact our privacy team at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days. If you feel your concern has not been adequately addressed, you have the right to escalate the matter to the relevant data protection authority applicable in your jurisdiction.